Contact Us
Got a question about our reviews, a correction to flag, or feedback on how we cover Australian online casinos? This page explains the best ways to reach the team behind Online Casinos Australia, what kinds of enquiries we can help with, and what to expect when you get in touch.
We are an independent comparison and review site. We do not operate a casino, accept deposits or process payments. For account issues, withdrawal delays or bonus disputes, you will need to contact the casino operator directly — we have no access to player accounts or transaction records.
What We Can Help With
Our editorial team reviews, researches and updates the casino information published on this site. The kinds of enquiries we are best placed to answer include:
- Editorial feedback — if you believe a review contains an error, an outdated offer or a missing detail, let us know and we will look into it
- Casino suggestions — if there is an operator you think deserves a place on our rankings and we have not covered it yet, you are welcome to flag it for consideration
- Corrections — bonus terms, payment methods and licensing details change; if something on our site no longer matches what a casino is offering, we want to know
- General questions about our methodology — how we select and rank casinos, what our editorial ratings mean, and how we handle commercial relationships
- Partnership and affiliate enquiries — if you represent a casino operator and would like to discuss how your site might be reviewed, you can reach us through the contact details below
How to Reach Us
The fastest way to get a response is by emailing our editorial team directly. We aim to reply to all genuine enquiries within two to three business days. Please include as much detail as possible — the page or casino you are referring to, the specific issue, and any supporting information — so we can look into it properly without going back and forth.
You can also reach us through our site's social channels, though email remains the most reliable route for anything that requires a considered response.
We read every message, but we are a small editorial team. We prioritise corrections and factual feedback, and we may not be able to respond personally to every general enquiry.
What We Cannot Help With
Because we are a review and comparison site rather than a casino operator, there are some things outside our ability to assist with:
- Player account issues, including locked accounts or identity verification holds
- Withdrawal requests, pending payments or disputed transactions
- Bonus activation problems or wagering requirement queries specific to your account
- Technical issues with a casino's games or platform
For any of the above, please contact the casino's own customer support team directly. Most of the operators featured in our rankings offer 24/7 live chat in addition to email support.
If you are experiencing difficulties with your gambling, please visit our responsible gambling page for information on tools, spending limits and Australian support services including Gambling Help Online.
A Note on Our Independence
Online Casinos Australia earns revenue through affiliate partnerships. When a reader follows a link to a casino and creates an account, we may receive a commission from the operator. This arrangement is disclosed clearly across our site and has no bearing on how we rank or rate casinos — operators cannot purchase a higher position, and our editorial assessments reflect our own research and verification, not commercial relationships.
If you have concerns about how a particular casino is represented on this site, or you believe a ranking has not been applied fairly, we take that feedback seriously. Please write to us with the details and we will review it.
You can read more about how we work on our About Us page, which covers our review methodology, rating criteria and editorial standards in full.
Legal and Terms Enquiries
If your enquiry relates to the use of this website, data handling or the terms under which this site operates, please refer first to our Terms and Conditions. If your question is not answered there, include "Legal Enquiry" in the subject line of your email so it reaches the right person promptly.
We are committed to operating transparently and in the interests of Australian players. Clear, honest information is what this site is built on — that extends to how we handle contact and feedback as much as it does to the reviews themselves.